The Premier Healthcare Virtual Assistant Service

How will a trained healthcare virtual assistant work in my medical or dental office?

It’s almost always our clients’ first question.
Our answer? “Seamlessly.”
We hear this story all the time…
“Our in-house staff is overwhelmed by the volume of phone calls and drowning in insurance paperwork. We also have a major backlog with our billing and claims.”

“We need more help everywhere, but can’t find qualified staff that’s available at a reasonable price.”

“As the doctor, I am spending way too much of my valuable time, time that could be spent seeing more patients or with my family, keeping my EHR up to date.”

Sound familiar?

Adding qualified healthcare professionals to your staff is the solution, but hiring onsite staff is prohibitively expensive in the current economy…

Get Any Type of Healthcare Virtual Assistant at MedVA


Remote Patient Monitoring

With remote patient monitoring from MedVa, your patients can receive professional health monitoring for a fraction of the cost.


Medical Billing Virtual Assistants

More and more physicians’ offices are turning to medical billing virtual assistants to help them run their practices and save more money. 

virtual insurance claims assistant

Virtual Medical Insurance Claims

From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.


Dental Virtual Assistants

Dental virtual assistants work from home, using their own computers and logging into the dentist’s office’s practice management software to assist in practice upkeep.


Veterinary Virtual Assistants

Veterinary Virtual Assistants now enable vets to have expert personnel in their practices, regardless of area or focus, at a fraction of the cost of on-site employees.


Virtual Medical Scribe

A virtual medical scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.


Virtual Dental Receptionists

A remote dental receptionist is a virtual dental assistant that fulfills the responsibility of answering and making phone calls for your dental facility or office.


Virtual Dental Administrative Assistant

Virtual dental administration assistants are a dynamic addition to a dental practice that can increase productivity and save money.


Virtual Dental Scribe

A virtual dental scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.


Virtual Medical Administrative Assistants

Let our virtual medical administrative assistants improve your business and aid in the outcomes of your patients.


Virtual Medical Receptionists

A virtual medical receptionist for healthcare practices is a virtual assistant that can handle that critical initial point of contact moment for your medical facility.


Dermatologist Virtual Assistant

More and more dermatologists are turning to virtual dermatologist assistants to help them solve their staffing issues. At a fraction of the cost!

And So Much More!

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25 minimum wage for healthcare workers california

$25 Minimum Wage for Healthcare Workers Stresses California Medical Practices – Can Overseas $10/hr Virtual Assistants Help?

10 cities in California have either passed or moved toward legislation that seeks to raise the minimum wage for healthcare workers to $25 an hour. How does this affect your medical practice?

The 10 Biggest Benefits of Hiring a Virtual Assistant

The 10 Biggest Benefits of Hiring a Virtual Assistant

Hiring a healthcare virtual assistant has many benefits. They are generally cheaper than domestic employees and can offer much flexibility. Learn about all the benefits in our blog!

Healthcare Virtual Assistant Frequently Asked Questions

What kinds of tasks can MedVA’s Medical Virtual Assistants and Dental Virtual Assistants handle in a healthcare office?

Our Medical Virtual Assistants and Dental Virtual Assistants efficiently manage medical reception (supporting phone lines), appointment management and scheduling, insurance authorization, insurance verification, medication refills, medical records management, billing, and collections, among other tasks. If you so desire, they can even assist you with personal concerns.

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Can your Medical Virtual Assistants and Dental Virtual Assistants work in any type of medical or healthcare practice?

Absolutely. Our Medical and Dental Virtual Assistants can work in practices of all sizes and specialties.

Learn more about our virtual healthcare assistants

Do your Medical Virtual Assistants and Dental Virtual Assistants have a medical/healthcare background?

Yes, all of our Medical Virtual Assistants and Dental Virtual Assistants are situated in the Philippines and are healthcare professionals. The majority are Registered Nurses with four years of clinical experience and a rigorous nursing education. They therefore contribute essential knowledge of healthcare terminology and processes to their professions.

What training do your Medical Virtual Assistants and Dental Virtual Assistants have?

Each of our Medical Virtual Assistants and Dental Virtual Assistants receives a comprehensive training program established by our company’s founder to familiarize them with EHR/EMR systems, HIPAA compliance, security regulations, and best-practice remote working methods. Obviously, this is in addition to their healthcare training and experience. Although the majority of our Virtual Assistants are Registered Nurses, a few hold other healthcare-related degrees.

You will need to train your Medical Virtual Assistants and Dental Virtual Assistants on the specific workflow to which they will be allocated in your office, just as you would train any new in-house employee with a good professional background.

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How old are your Medical Virtual Assistants and Dental Virtual Assistants?

While the age varies, most of our Medical Virtual Assistants and Dental Virtual Assistants tend to be in the 25-35 age range.

How will hiring our Medical Virtual Assistants and Dental Virtual Assistants improve my bottom line?

When you include in minimum wage, payroll taxes, and office space, our flat fee can save you up to 70% compared to the expense of an in-house employee. When you collaborate with MedVA’s Medical and Dental Virtual Assistants, you will also avoid the major legal risk associated with hiring an employee in-house in certain states.

In addition, utilizing a virtual medical or dental receptionist to answer your phone lines ensures that potential patients who call your office will not switch to another provider because they were unable to reach you. Doctors that utilize our scribe/translation service will be able to visit more patients per day due to the time saved by not having to update their EHR/EMR.

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What about HIPAA compliance and PHI security?

Our Medical and Dental Virtual Assistants are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Virtual Medical and Dental Assistants sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.

Our Medical and Dental Virtual Assistants are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.

Please see here for more information about the Data Privacy Act of 2012.

Do the VAs really have exceptionally low rates? How do I pay for my Medical and Dental Virtual Assistant?

Yes, the hourly pricing for our Medical Virtual Assistant and Dental Virtual Assistant services are really affordable and include everything. You are not required to pay any setup fees or other hidden expenditures to MedVA. Your Medical and Dental Virtual Assistant is paid the same rate regardless of the duties performed. Clients will be billed twice each month for services delivered within the previous two weeks. A client’s credit card number is kept on file for billing purposes.

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For doctors, by doctors

Drs. Steven Kupferman, MD, DMD and Omid Shaye, MD founded MedVA after pioneering the use of Healthcare Virtual Assistants to save money on staffing and improve patient care within their own thriving practices.

They have extensive expertise in using Healthcare Virtual Assistants to seamlessly solve the administrative burden inherent in managing a healthcare practice, and they founded MedVA to help colleagues in the healthcare community experience the same results.

Dr. Steven Kupferman
Dr. Steven Kupferman
Dr. Omid Shaye
Dr. Omid Shaye

Our Healthcare Virtual Assistants for Medical staff can solve your staffing problems for 1/3 of the cost!

Our hand-picked Healthcare Virtual Assistants are all highly vetted healthcare professionals (mostly Registered Nurses) primarily based in the Philippines, where English is the official language and the first language taught in school.

We provide them with a proprietary training course designed by our physician founders, who are experts in using Healthcare Virtual Assistants to optimize practice management.

Our system thus provides your office with versatile talent that you can seamlessly train in your specific workflow.

Tasks our Healthcare Virtual Assistants successfully handle for our clients include:

  • Medical Reception (Answering the phones)
  • Appointment Scheduling and Confirmation
  • Insurance Benefits Verification and Prior Authorization
  • Receiving or Submitting Medical Records
  • Scribing and Transcription
  • Billing, Claims, Appeals and Collections
  • And much, much more! …if you can imagine it, your Healthcare Virtual Assistant can do it!

Exceptionally Low Rates. No Contracts.

Our Healthcare Virtual Assistants start at minimum wage rates for your state with absolutely no hidden fees or setup costs. Our hassle-free, no-contract policy means you can cancel at any time. This eliminates risk to you and ensures our Healthcare Virtual Assistants earn your business every day. The Healthcare Virtual Assistants work your preferred hours.

Same Person, Everyday

You’ll work with the same highly vetted healthcare professional every day. Once you train your Healthcare Virtual Assistant in their specific workflow and software (the same way you’d train an in-house employee) they are part of your daily team.

HIPAA Certified & Security Training

Our Healthcare Virtual Assistants are instructed in IT security best-practices and receive certifications in HIPAA compliance training. Our team checks that their computer hardware and anti-virus software meet our specifications at the time of onboarding.


We install on our Healthcare Virtual Assistants’ computers a sophisticated time-tracking software that allows our internal staff to carefully monitor their web activity/mouse movement during work hours when they are “logged in” to ensure they are being productive. We can provide you with summary activity reports from the time tracking software should you desire.

Discover how our skilled Healthcare Virtual Assistant can help your medical or dental practice grow

Schedule a call today to find out how a healthcare virtual assistant can alleviate your workload without busting your payroll budget.