Vetting, Training & Onboarding of Virtual Assistants
Modules
Experience a smooth and successful onboarding process equipped to meet the unique needs of your practice.
At MEDVA, we are committed to providing our clients with access to the most qualified and skilled virtual assistants. Our rigorous vetting process ensures that only the best candidates are admitted into our VA talent pool. We evaluate each applicant thoroughly, focusing on their experience, skills, and professionalism.
Our Comprehensive Vetting Process:
- Application Screening: Initial screening of applications and resumes to identify candidates meeting basic qualifications.
- Communication and Experience Assessment: Evaluation of candidates' communication skills and relevant experience through a series of questions and scenarios.
- Technical Skills Evaluation: Assessment of technical proficiency through specialized tests tailored to specific VA roles.
- Comprehensive Interview: In-depth interview to assess candidates' qualifications, professionalism, and suitability for client placements.
- Background and Compliance Checks: Thorough background checks, including identity verification and criminal record checks, to ensure compliance and security.
- Technology and Compatibility Assessment: Evaluation of candidates' hardware and software to ensure compatibility with MEDVA's security protocols and productivity tools.
This comprehensive vetting process ensures that our clients receive top-tier support from highly qualified and reliable virtual assistants. Schedule a consultation with our team to learn more about our training process.
Comprehensive Training for VA Excellence
MEDVA’s training program, created by our founders, Dr. Omid Shaye and Dr. Steven Kupferman, is rooted in their firsthand experience integrating VAs into their own practices. With over 50 years of combined clinical expertise, our training team ensures VAs are thoroughly prepared to meet the unique needs of our clients.
- Gauges understanding of virtual assistant best practices.
- Candidates must score 90% or higher to advance to the next stage.
- Ensures proficiency in their chosen field.
- A score of 90% or above is required to demonstrate mastery and proceed.
- Helps ensure secure and compliant practices.
- Enhances expertise in medical administration, dentistry, medical scribing, and medical billing.
MEDVA’s commitment to clients begins with providing the training and support each VA needs to be confident in their skillset.
Invested in VA and Client Success
MEDVA’s commitment to clients begins with providing the training and support each VA needs to be confident in their skillset.
A Successful Partnership Begins with Seamless Onboarding
Our unique approach includes a technical component where we conduct thorough IT device checks to ensure compatibility with client specifications and security protocols. Throughout the onboarding period, our dedicated client success Account Managers provide regular check-ins and coaching to support both the client and the VA, ensuring a successful and productive partnership.
