HIPAA-Certified & Security Trained Virtual Assistants
Modules
HIPAA and Cybersecurity Compliance
MEDVA takes a comprehensive approach to HIPAA and cybersecurity compliance, partnering with Compliancy Group to ensure our standards meet the highest industry benchmarks. Our Virtual Assistants complete mandatory training on HIPAA practices, including managing patient data and adhering to cybersecurity protocols. This training covers key areas such as:
- Recognizing and responding to malware threats
- Understanding how information is shared securely
- Maintaining patient confidentiality
While our VAs arrive prepared with these best practices, we also recognize that every practice has their own unique technology stack and processes. We encourage our clients to reinforce this foundational knowledge with practice-specific training to ensure ongoing HIPAA compliance within their unique environments.
Setting Security Standards with PULSE
Beyond HIPAA and cybersecurity training, MEDVA leverages our PULSE client portal to enhance security measures and protect sensitive information.
Secure Endpoint Management
- Ensures virtual assistants (VAs) operate within a secure, controlled environment on personal devices.
- Isolates the VA’s personal activities from client data.
- Prevents unauthorized access and data breaches.
- Enforces a secure and compliant workspace for VAs through encryption and strict access controls.
- Protects your confidential information at all times.
Enhanced Environment Monitoring
- Elevates remote work security with advanced physical and digital environment monitoring.
- Utilizes AI-powered technology for enhanced security measures.
- Ensures VAs adhere to strict security protocols through continuous identity verification via facial recognition.
- Detects unauthorized devices and individuals entering the screen’s view.
- Provides real-time alerts and reporting to maintain a secure workspace.
- Ensures the remote work environment remains free from external threats.
Secured Facility VAs for Enhanced Protection
For organizations bound to the stringent requirements of IDNs or requiring increased security, our secured facility allows you to leverage the benefits of a remote workforce while maintaining full regulatory compliance. This Epic-approved environment provides enhanced protection through dedicated desktop devices, bio-authentication, 24/7 monitoring, and advanced laptop security with specialized software. With MEDVA, practices can feel empowered to hire affordable virtual assistants while feeling confident that sensitive data and PHI remain fully protected.