Virtual Assistant Skillsets to Meet Your Needs

Our virtual administrative assistants provide comprehensive support for your practice’s administrative needs, allowing your in-house team to focus on what matters most: patient care.

• Streamlined Administrative Support: Manage calendars, schedule appointments,  coordinate referrals and authorizations to help in-house operations run efficiently.
• Organized Patient Information: Maintain accurate and up-to-date patient records in EHR systems, manage patient communication and portal access, and organize patient files and test results for easy access and retrieval.
• Enhanced Communication: Facilitate effective communication between patients and providers, prepare appointment reminders and follow-up messages, and manage correspondence for specific needs, such as personal injury law firms.

Create a positive first impression with our expert virtual receptionists. They’ll handle your incoming calls, schedule appointments, and ensure a seamless patient experience.

• Front-Line Communication: Answer calls promptly and professionally, direct inquiries to the appropriate staff, and manage appointment scheduling with accuracy and efficiency.
• Seamless Patient Intake: Register new patients, verify insurance information, and manage patient data in compliance with privacy regulations, ensuring a smooth onboarding experience.
• Patient Support and Triage: Provide empathetic support to patients, address their concerns, and effectively triage incoming calls and messages to prioritize urgent matters and ensure timely care.

Reduce administrative burden and improve documentation accuracy with our virtual scribes. We offer both live scribing during appointments, as well as transcription services to streamline your clinical documentation workflows.

• Live Virtual Scribing: VAs transcribe consultations and patient encounters remotely, documenting information in real-time, allowing providers to focus on patient interaction.
• Efficient Documentation: Virtual transcriptionists create detailed medical records from audio recordings or dictated notes, supporting a wide range of needs, including insurance claims, transfers of care, and legal matters.
• Accurate Coding and Compliance: Scribes support accurate coding by creating detailed and comprehensive medical records that adhere to medical terminology and regulatory requirements, enabling coders to assign the appropriate ICD-10 and CPT codes.

Optimize your revenue cycle management with our virtual billing assistants. They handle coding, claims submission, and payment follow-up, ensuring accurate and timely billing processes.

• Accurate Billing Processes: Assign correct diagnosis and procedure codes to patient visits, generate invoices and statements, and ensure accurate charge capture for all services rendered.
• Efficient Revenue Cycle Management: Monitor accounts receivable, track aging reports, handle payments and account balancing, and address billing inquiries from patients, optimizing the revenue cycle for your practice.
• Proactive Billing Support: Conduct regular audits to ensure compliance with billing guidelines and coding updates, and provide guidance to healthcare providers on proper documentation practices for optimal reimbursement.

Resolve claim denials and maximize revenue with our virtual medical claims specialists. They navigate the complexities of insurance claims, ensuring prompt payment for your services.

• Efficient Claims Management: Create and submit accurate medical claims to insurance companies, ensuring timely processing and maximizing revenue for healthcare providers.
• Proactive Denial Resolution: Address pending claims, resolve billing concerns, and effectively manage claim denials to minimize revenue loss and ensure prompt payment for services rendered.
• Effective Appeals Process: Prepare and submit comprehensive appeals for denied or underpaid claims, advocating for fair reimbursement and navigating the complexities of the insurance claim process.

Enhance patient care and improve outcomes with our remote patient monitoring VA services. Our clinically-trained virtual assistants handle the meticulous work of tracking and analyzing patient health data, freeing up your staff to focus on proactive interventions and personalized care management.

• Data Monitoring and Analysis: Regularly monitor patient data transmitted from RPM devices, analyze trends and identify any concerning changes, and promptly alert healthcare providers to significant findings. 
• Technical Support and Troubleshooting: Provide technical assistance to patients experiencing issues with their RPM devices, troubleshoot connectivity problems, and ensure seamless data transmission. 
• Patient Communication and Engagement: Maintain regular communication with patients, encourage adherence to monitoring protocols, answer questions, and provide support and motivation for self-management of their health conditions.