Dental Virtual Receptionist Services
A remote dental receptionist is a virtual dental assistant that fulfills the responsibility of answering and making phone calls for your dental facility or office. Whether it’s a client calling to make an appointment or to reschedule, a virtual dental receptionist will answer the phone and handle the situation, just as if they were in your office.
Virtual dental receptionists from MedVA can be seamlessly added to your workplace. So much so that clients and customers won’t even know they’re talking to someone not located within the building. If you want to keep an in-house receptionist or two on-site, a remote dental receptionist will free them up to handle other tasks at the office.
What Responsibilities Can a MedVA Virtual Dental Receptionist Handle?
Our remote dental receptionists are skilled professionals capable of handling a wide variety of tasks, including:
Dental virtual receptionists will answer and make phone calls
Whether they’re answering phone calls from existing clients or greeting new clients, virtual dental assistants from MedVA are professional and cordial no matter what. If calls need to be made concerning an upcoming dental visit or scheduling conflicts, our virtual dental assistants can handle the job.
Remote dental receptionists will manage patient appointments
One of the most challenging parts of managing your dental practice is juggling appointments and handling customer service. Dental virtual assistants from MedVA are specially trained to handle these types of conflicts to keep your operation running smoothly.
Virtual assistants for dental offices can refill patient prescriptions
Our virtual dental assistants are qualified and capable of refilling patient prescriptions after an oral surgery or procedure.
Insurance verification from your virtual dental front desk
The headache of handling insurance verification also falls into the wheelhouse of our virtual dental receptionists.
Dental remote receptionists are excellent at completing clerical tasks
MedVA’s virtual dental receptionists can handle a wide variety of clerical tasks to reduce the workload of your in-person receptionists.
Why Do I Need a Remote Dental Receptionist from MedVA?
No matter what the size of your dental practice is or where you’re located, the first face that your prospective patients will see are those of your receptionists. These faces must be warm and welcoming and have a calming effect on your patients. However, if your receptionists are stressed out and overworked from answering phone calls and juggling appointments, they won’t be as prepared and ready to greet stressed out or worried patients when they walk through the door.
Benefits of a Remote Dental Receptionist
A virtual dental receptionist from MedVA gives your in-office receptionists the ability to be more present and personal with patients in your office. It will also save you money as you can reduce the number of receptionists currently working for you, because of the reduction in their responsibilities. MedVA will save you a ton of money, all while providing you with quality receptionists both in your office and remotely.
To find out all the ways that a remote dental receptionist from MedVA can make your life easier and help your dental practice succeed, give us a call or visit our website to make an appointment. We will be happy to answer all of your questions and explain exactly how the process works. Make an appointment today!
Other Dental Assistants We Offer
Virtual Dental Assistant
A virtual dental is a virtual team member that completes responsibilities assigned by the in-office dental team.
Virtual Dental Administrative Assistant
Virtual dental administration assistants are a dynamic addition to a dental practice that can increase productivity and save money.
Virtual Dental Scribe
A virtual dental scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.
Medical Billing Virtual Assistants
More and more physicians’ offices are turning to medical billing virtual assistants to help them run their practices and save more money.
Other Virtual Medical Services
From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.
FAQs About Our Dental Virtual Receptionists
Medical Assistants FAQs
What kinds of tasks can MedVA’s Dental Virtual Receptionists handle in a healthcare office?
They can handle incoming and outgoing calls, appointment scheduling and confirmations, rescheduling, insurance verifications, general inquiries, and more.
Can your Dental Virtual Receptionists work in any type of medical or healthcare practice?
Absolutely. Our Dental Virtual Receptionists can work in practices of all sizes and specialties. For a complete list, view our medical virtual assistants page.
Do your Dental Virtual Receptionists have a medical/healthcare background?
Yes, all of our Dental Virtual Receptionists are situated in the Philippines and are healthcare professionals. The majority are Registered Nurses with four years of clinical experience and a rigorous nursing education. They, therefore, contribute essential knowledge of healthcare terminology and processes to their professions.
What training do your Dental Virtual Receptionists have?
Each of our Dental Virtual Receptionists receives a comprehensive training program established by our company’s founder to familiarize them with EHR/EMR systems, HIPAA compliance, security regulations, and best-practice remote working methods. Obviously, this is in addition to their healthcare training and experience. Although the majority of our Dental Virtual Receptionists are Registered Nurses, a few hold other healthcare-related degrees.
You will need to train your Dental Virtual Receptionistss on the specific workflow to which they will be allocated in your office, just as you would train any new in-house employee with a good professional background.
How will hiring our Dental Virtual Receptionists improve my bottom line?
When you include in minimum wage, payroll taxes, and office space, our flat fee can save you up to 70% compared to the expense of an in-house employee. When you collaborate with MedVA’s Dental Virtual Receptionists, you will also avoid the major legal risk associated with hiring an employee in-house in certain states.
In addition, utilizing a virtual medical or dental receptionist to answer your phone lines ensures that potential patients who call your office will not switch to another provider because they were unable to reach you. Doctors that utilize our scribe/translation service will be able to visit more patients per day due to the time saved by not having to update their EHR/EMR.
What about HIPAA compliance and PHI security?
Our Dental Virtual Receptionists are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Medical Virtual Receptionists sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.
Our Dental Virtual Receptionists are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.
Please see here for more information about the Data Privacy Act of 2012.
Do the VAs really have exceptionally low rates? How do I pay for my Dental Virtual Receptionist?
Yes, the hourly pricing for our Medical Virtual Receptionist services are really affordable and include everything. You are not required to pay any setup fees or other hidden expenditures to MedVA. Your Medical Virtual Receptionist is paid the same rate regardless of the duties performed. Clients will be billed twice each month for services delivered within the previous two weeks. A client’s credit card number is kept on file for billing purposes.
Let MedVA’s Dental Virtual Receptionists Handle All Your Office Tasks
Schedule your discovery call now