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Veterinary Virtual Assistant | Veterinary Medical Virtual Assistant

Veterinary Virtual Assistants, At Your Service!

Solve your veterinary staffing problems for 1/3 the cost!

Finding caring, professional, trained veterinary assistants is tough these days. Veterinary staffing shortages continue to plague the industry and have become increasingly worse since the COVID-19 pandemic. Especially for those in rural areas, high-cost-of-living cities, and certain specialties, the ability to find high-quality veterinary staff is at an all-time low. Many practices are looking to hire Veterinary Virtual Assistants instead – and it’s much cheaper.

Veterinary Virtual Assistants now enable vets to have expert personnel in their practices, regardless of area or focus, at a fraction of the cost of on-site employees.

Tasks our Veterinary Virtual Assistants can successfully handle include:

  • Appointment scheduling and management
  • Appointment confirmations
  • Updating medical records
  • Data entry
  • Filing insurance claims
  • Fielding phone calls and taking messages
  • Sending out bills and managing payments
  • Accounts payable and receivable
  • Ordering supplies
  • And much, much more!

Other Medical Virtual Assistant Services We Offer

virtual insurance claims assistant

Virtual Insurance Claims

At MedVA, our virtual insurance assistants are skilled and qualified to handle insurance verification, claim submissions, insurance pre-authorization, and more.


Veterinary Billing Virtual Assistants

More and more veteranarians’ offices are turning to veternary billing virtual assistants to help them run their practices and save more money. 


Virtual Veterinary Scribe

A virtual veterinary scribe from MedVA is the solution providers need to streamline documentation, reduce admin costs and free up staff time.

FAQs About Veterinary Virtual Assistants

Benefits of hiring a Veterinary Virtual Assistant

  • Lower cost – Veterinary virtual assistants cost about 1/3 of the amount of an in-house employee.
  • Larger talent pool – We’ve gathered the best Veterinary Virtual Assistants from across the globe, so you don’t have to settle for only hiring people in your area.
  • Prevents burnout – When your office is adequately staffed, you can take all those tasks you don’t enjoy off your plate and reclaim your time.
  • Improves customer service – Customers are happiest when their questions are answered, phone calls are returned, and appointments are scheduled expediently. With a Veterinary Virtual Assistant, they’ll no longer have to wait days to have their needs attended to.
  • Makes growth affordable – Been holding off on scaling your practice because you need help finding or can’t afford the extra staff you need? Take the leap you’ve been waiting for with Veterinary Virtual Assistants, who are ready to start when you are at a fraction of the cost.
How much does a Veterinary Virtual Assistant cost?

Many veterinarians are turning to remote staffing for its convenience in solving the veterinary staffing shortage and for incredible savings.

The annual salary for an in-house veterinary assistant can reach as high as $46,000 a year. But the cost to hire a Veterinary Virtual Assistant is only $10 an hour – a savings of over $20,000 per year!

But payroll savings isn’t all. With an in-house employee, you can expect to pay between 1.25-1.5 times their salary to cover benefits. For example, an in-house employee with a $40,000 salary costs your veterinarian’s office $50,000 – $60,000 yearly once you factor in benefits like paid leave, vacation time, sick days, health insurance, and workers’ compensation insurance.

However, all those costs are already included in a Veterinary Virtual Assistant’s pay with MedVa. A simple fee of $10 per hour covers everything, making it easier to budget for adding the staff your office needs.

Will I work with the same person every day?

Every great staff is built from strong relationships between team members, and working with a virtual vet assistant is no different! You will work with the same person every day. You and your staff will be able to communicate with your remote employee as much as necessary via instant message, email, phone calls, and video calls. This way, you’ll all get to know each other and form genuine relationships just like you would with an in-person staff member.

What if I don't like my VA? Can I fire them?

If you’re not completely happy with the performance, reliability, personality, or ease of working with your Veterinary Virtual Assistant, we will happily provide a replacement. We have a wealth of virtual assistants ready to serve you. In addition, if you have issues with a remote veterinary employee supplied by MedVa, we will address any problems and provide you with a new virtual vet assistant if needed.


This starkly contrasts with labor laws in many parts of the United States. For example, U.S. labor laws can make it extremely difficult to fire or replace a worker without lengthy documentation and hours of hard work on your end. However, since our Veterinary Virtual Assistants work from outside U.S. borders, they are not subject to U.S. labor laws. That means you can hire and fire at will without the headache.

How does working with a vet virtual assistant work?

Your Veterinary Virtual Assistant can work with you from anywhere in the world via the power of modern technology. Using secure remote access software, your veterinary VA can tap into your computer network and the phone system as if they were sitting in your office. This way, they can answer your phones, schedule appointments, reply to emails, record payments, and more from wherever they are.

How you structure your veterinary virtual assistant’s day is entirely up to you. For example, suppose your virtual vet assistant is assigned to answering the phones, taking messages, and scheduling and confirming patient appointments. In that case, they’ll likely work the same hours your office is open. But they are assigned to accounts payable and receivable, data entry, billing, or updating medical records. In that event, they can work any hour – including late at night – ensuring that all of the day before’s tasks will be done by the time you arrive in the morning! In that event, they can work any hour – including late at night – ensuring that all of the day before’s tasks will be done by the time you arrive in the morning!

Need a Veterinary Virtual Assistant?

Our Veterinary Virtual Assistant Founder & Expert:

Dr. Steven Kupferman, MedVA’s Co-Founder and Chief Executive Officer, holds D.M.D. and M.D. degrees from the Harvard School of Dental Medicine and UCLA’s David Geffen School of Medicine, respectively, and he brings nearly two decades of experience in the healthcare industry. He is the founding surgeon of LACOMS, Los Angeles’s premier Oral and Maxillofacial Surgery practice, where he first pioneered the use of Virtual Assistants to optimize the management of his six doctor practice while simultaneously improving the quality of patient care. Dr. Kupferman and his wife, Danielle, reside in Los Angeles with their four children.

Low Hourly Rates. No Contracts.

Our Veterinary Virtual Assistants hourly rate starts exceptionally low with absolutely no hidden fees or setup costs. Our hassle-free, no-contract policy means you can cancel at any time. This eliminates risk to you and ensures our veterinary virtual assistant earns your business every day with your preferred practice hours.

Same Person, Everyday

You’ll work with the same highly vetted healthcare professional every day. Once you train your veterinary virtual assistant in their specific workflow and your software (the same way you’d train an in-house employee) they are part of your daily team.

HIPAA Certified & Security Training

Our veterinary virtual assistants are instructed in IT security best practices and receive certifications in HIPAA compliance training. Our team checks that their computer hardware and anti-virus software meet our specifications at the time of onboarding.


Sophisticated time-tracking software that allows our internal staff to carefully monitor web activity/mouse movement during work hours when the Veterinary Virtual Assistants are “logged in” has been installed on our Veterinary Virtual Assistants’ computers to ensure they are being productive. We can provide you with summary activity reports from the time tracking software should you desire.

Discover how our Veterinary Virtual Assistants can help your medical practice grow by delivering increased revenues and efficiency

Schedule a call today to find out how a veterinary virtual assistant can alleviate your workload without busting your payroll budget.