Medical Virtual Administrative Assistant Services
Virtual medical administrative assistants are a dynamic addition to a healthcare practice that can increase productivity while saving a ton of money. There are many ways that a virtual medical administrative assistant can improve your business and aid in the outcomes of your patients.
Virtual Medical Office Assistant Tasks
A virtual medical office assistant handles administrative chores and responsibilities that contribute to the seamless operation of your healthcare business. A virtual medical office assistant can save you significant time that can be spent treating patients. MedVA’s remote medical office assistants work virtually but are just as great as in-office employees. In many cases better, because they’re far less expensive! They take phone calls, schedule appointments and can even handle insurance claims.
What is a Virtual Medical Administrative Assistant?
Don’t be confused by the name. A virtual healthcare administrative assistant isn’t a robot or a form of AI that you rely on. A virtual medical administrative assistant is a person who works remotely to assist a clinic or provider in their everyday activities. Our medical virtual administrative assistants are trained and skilled in billing, scheduling appointments, recording and documenting information, and many other tasks specific to the medical field.
MedVA is a company that specializes in virtual medical administration assistance. It’s also a company started by doctors, which means that they know exactly what you’re looking for when it comes to running a medical facility. Our goal is to help practices improve staffing, reduce overhead costs, increase efficiencies, create better patient care and get more time with their families (no more late night dictation, notes or EMR work!).
How Can a Virtual Medical Administrative Assistant Help Me?
The amount of paperwork, scheduling, and documenting involved with running a medical facility is overwhelming. It’s also extremely expensive to hire in-person staff to take care of all of the day-to-day tasks involved with keeping your practice afloat. Especially with the labor shortages that have occurred as a result of COVID. Because of this, physicians often decide to get a medical virtual administrative assistant for their practice. A medically-trained virtual medical administrative assistant from MedVA is what you need to keep your staffing in order while not blowing through your budget. Here’s how one of our healthcare virtual assistants can help you.
Virtual Medical Office Assistants save you money without a drop in quality or performance
Starting at the minimum wage for your state, our virtual medical administrative assistants provide you with quality and timely assistance to help you throughout your day. You can save a ton of money by not having to pay someone to work in-house, but you’ll also save by not providing benefits or insurance to those employees. We offer no long-term contracts, which means that you can cancel at any time if you’re unhappy with our services, but we know once you get one virtual staff member you will want to get five more to grow your staff!
Work with the same Virtual Administrative Medical Assistant every day
Just because your assistant is virtual doesn’t mean that you’re getting someone different each day. You’ll be working with the same person day-in and day-out to ensure consistency and continuity. They will be trained on your EMR, your SOPs, and get to know your staff day in and day out.
Secure and HIPAA compliant Virtual Medical Administrative Assistants
Our virtual medical administrative assistants work with remote access technology that is secure to help manage EHR and other systems remote for your practice. You can rest easy knowing that your information and your patients’ information are safe and secure in the hands of our virtual medical administrative assistants.
Professional and accountable Remote Medical Administrative Assistants
The computers of our virtual medical administrative assistants are equipped with time tracking technology to ensure that they are accurately tracking their time. Our internal staff can track their progress and ensure that they’re working as hard as if they were right there in your building. If need be, we can even provide you with activity summary reports to check in on them yourself!
What Services is a Virtual Medical Admin Assistant Capable of Performing?
Administrative Tasks Of A Medical Virtual Assistant
At MedVA, our medical virtual admin assistants are capable of handling a wide variety of tasks, including:
- Medical reception (Answering phone calls from clients)
- Appointment scheduling and confirmation
- Insurance benefits verification and prior authorization
- Receiving or submitting medical records
- Scribing and transcription
- Billing, claims, appeals, and collections
- And so much more!
If you think that our virtual medical admin assistants can help, give MedVA a call to schedule an appointment. We’ll be happy to answer all your questions and put your worries at ease about hiring a virtual assistant.
Other Virtual Medical Assistants We Offer
Dental Virtual Assistants
Dental virtual assistants work from home, using their own computers and logging into the dentist’s office’s practice management software to assist in practice upkeep.
Veterinary Virtual Assistants
Veterinary Virtual Assistants now enable vets to have expert personnel in their practices, regardless of area or focus, at a fraction of the cost of on-site employees.
Virtual Medical Scribe
A virtual medical scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.
Remote Patient Monitoring
With remote patient monitoring from MedVa, your patients can receive professional health monitoring for a fraction of the cost.
Medical Billing Virtual Assistants
More and more physicians’ offices are turning to medical billing virtual assistants to help them run their practices and save more money.
Other Virtual Medical Services
From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.
Virtual Medical Administrative Assistant
Medical Assistants FAQs
What kinds of tasks can MedVA’s Virtual Medical Administrative Assistant handle in a healthcare office?
Our Virtual Medical Administrative Assistants efficiently manage medical reception (supporting phone lines), appointment management and scheduling, insurance authorization, insurance verification, medication refills, medical records management, billing, and collections, among other tasks. If you so desire, they can even assist you with personal concerns.
Can your Virtual Medical Administrative Assistants work in any type of medical or healthcare practice?
Absolutely. Our Virtual Medical Administrative Assistants can work in practices of all sizes and specialties.
What training do your Medical Virtual Administrative Assistant have?
Each of our Medical Virtual Administrative Assistant receives a comprehensive training program established by our company’s founder to familiarize them with EHR/EMR systems, HIPAA compliance, security regulations, and best-practice remote working methods. Obviously, this is in addition to their healthcare training and experience. Although the majority of our Virtual Assistants are Registered Nurses, a few hold other healthcare-related degrees.
You will need to train your Medical Virtual Administrative Assistants on the specific workflow to which they will be allocated in your office, just as you would train any new in-house employee with a good professional background.
How will hiring our Virtual Medical Administrative Assistants improve my bottom line?
When you include in minimum wage, payroll taxes, and office space, our flat fee can save you up to 70% compared to the expense of an in-house employee. When you collaborate with MedVA’s Virtual Medical Administrative Assistants, you will also avoid the major legal risk associated with hiring an employee in-house in certain states.
In addition, utilizing a virtual medical or dental receptionist to answer your phone lines ensures that potential patients who call your office will not switch to another provider because they were unable to reach you. Doctors that utilize our scribe/translation service will be able to visit more patients per day due to the time saved by not having to update their EHR/EMR.
What about HIPAA compliance and PHI security?
Our Medical Virtual Administrative Assistant are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Virtual Medical Administrative Assistants sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.
Our Medical Virtual Administrative Assistant are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.
Please see here for more information about the Data Privacy Act of 2012.
Do the VAs really have exceptionally low rates? How do I pay for my Medical Virtual Administrative Assistant?
Yes, the hourly pricing for our Medical Virtual Administrative Assistant services are really affordable and include everything. You are not required to pay any setup fees or other hidden expenditures to MedVA. Your Medical Virtual Administrative Assistant is paid the same rate regardless of the duties performed. Clients will be billed twice each month for services delivered within the previous two weeks. A client’s credit card number is kept on file for billing purposes.
Let MedVA’s Medical Virtual Admin Assistants handle all your office tasks
Schedule your discovery call now