Virtual Medical Receptionist Services
A virtual medical receptionist for healthcare practices is a virtual assistant that can handle that critical initial point of contact moment for your medical facility. They can take on all of the same responsibilities of an in-house front desk person including incoming and outgoing calls, appointment booking and confirmations, rescheduling, insurance verifications, generally questions, and much more.
The remote call routing to your new virtual medical receptionist is seamless and your patients will have no idea that it is even occurring. We leverage VOIP phone software to allow your medical receptionist to receive incoming and make outgoing calls straight from your existing phone numbers and area codes.
What Responsibilities Can a MedVA Medical Office Virtual Receptionist Handle?
Our virtual medical receptionists are skilled professionals capable of handling a wide variety of tasks, including:
Virtual Medical Secretaries will answer the phones
Our virtual medical assistants will answer the phones just as if they were right there in your office. You can also say goodbye to those after hours or weekends answering services. Making sure patients are connected to the practice directly at all times so nothing slips through the cracks.
Thanks to MedVA, your medical practice will have a reliable Virtual medical secretary
Remote medical receptionists can make phone calls
When calls need to be made to patients due to scheduling conflicts or to offer test results, our virtual medical receptionists are happy and able to fulfill those duties.
Virtual receptionist medical appointment management services
It can be challenging to manage the hectic work schedule of any medical facility. Our healthcare-trained virtual medical receptionists at MedVA can take that stress and workload off of your plate and make sure patients get booked efficiently.
Healthcare virtual receptionists can refill patient prescriptions
Our virtual medical assistants are qualified and capable of refilling patient prescriptions or alerting the appropriate staff in your existing workflows to execute refill requests for they can be called into the appropriate local pharmacy.
Doctors love working with MedVA’s Healthcare virtual receptionists
Medical virtual receptionists manage insurance verification
The headache of handling medical insurance verification for new or existing patients also falls into the wheelhouse of our virtual medical receptionists which can free up in-house staff for other duties.
Remote medical receptionists complete clerical tasks
MedVA’s virtual medical assistants can handle a wide variety of clerical tasks to reduce the workload of your in-person receptionists.
With MedVA, a medical office virtual receptionist is always here to help you
Why Do I Need a Virtual Medical Assistant from MedVA?
Whether you operate as a solo practitioner or manage a multi-location surgical facility, the first person that your prospective patients interact with are your receptionists. These individuals must be warm and welcoming and have a calming effect on your patients. It’s common for people to feel nervous or stressed out when going to a medical setting, and a friendly receptionist can mean all the difference in setting the tone for their experience.
Healthcare Virtual Receptionists for Hire
By enlisting the help of MedVA, you make sure that your virtual medical receptionist is ready and available to assist patients in the office. There are few more distracting and frustrating things than when you’re being assisted by someone, only to have the conversation cut short or interrupted by phone calls.
A medical virtual receptionist from MedVA gives your in-office medical receptionists the ability to be more present and personal with patients in your office. It will also save you money as you can reduce the number of medical receptionists currently working for you, because of the reduction in their responsibilities. MedVA will save you a ton of money, all while providing you with quality medical receptionists both in your office and virtually.
Remote Medical Receptions for Your Practice
To find out all the ways that a virtual medical receptionist from MedVA can make your life easier and help your medical practice succeed, give us a call to make an appointment. We will be happy to answer all of your questions and explain exactly how the process works. Make an appointment today!
Other Medical Office Virtual Services We Offer
Virtual Medical Secretary
Virtual medical secretaries work from home, using their own computers and logging into the dentist’s office’s practice management software to assist in practice upkeep.
Virtual Receptionist for Healthcare
Veterinary Virtual Assistants now enable vets to have expert personnel in their practices, regardless of area or focus, at a fraction of the cost of on-site employees.
Virtual Medical Scribe
A virtual medical scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.
Remote Patient Monitoring
With remote patient monitoring from MedVa, your patients can receive professional health monitoring for a fraction of the cost.
Medical Billing Virtual Assistants
More and more physicians’ offices are turning to medical billing virtual assistants to help them run their practices and save more money.
Other Virtual Medical Services
From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.
Benefits of Medical Office Virtual Receptionist
Saves You Money
Saves You Time
FAQs About Our Medical Virtual Receptionists
Medical Assistants FAQs
What kinds of tasks can MedVA’s Medical Virtual Receptionists handle in a healthcare office?
They can handle incoming and outgoing calls, appointment scheduling and confirmations, rescheduling, insurance verifications, general inquiries, and more.
Can your Medical Virtual Receptionists work in any type of medical or healthcare practice?
Absolutely. Our Medical Virtual Receptionists can work in practices of all sizes and specialties. For a complete list, view our medical virtual assistants page.
Do your Medical Virtual Receptionists have a medical/healthcare background?
Yes, all of our Medical Virtual Receptionists are situated in the Philippines and are healthcare professionals. The majority are Registered Nurses with four years of clinical experience and a rigorous nursing education. They, therefore, contribute essential knowledge of healthcare terminology and processes to their professions.
What training do your Medical Virtual Receptionists have?
Each of our Medical Virtual Receptionists receives a comprehensive training program established by our company’s founder to familiarize them with EHR/EMR systems, HIPAA compliance, security regulations, and best-practice remote working methods. Obviously, this is in addition to their healthcare training and experience. Although the majority of our Medical Virtual Receptionists are Registered Nurses, a few hold other healthcare-related degrees.
You will need to train your Medical Virtual Receptionistss on the specific workflow to which they will be allocated in your office, just as you would train any new in-house employee with a good professional background.
How will hiring our Medical Virtual Receptionists improve my bottom line?
When you include in minimum wage, payroll taxes, and office space, our flat fee can save you up to 70% compared to the expense of an in-house employee. When you collaborate with MedVA’s Medical Virtual Receptionists, you will also avoid the major legal risk associated with hiring an employee in-house in certain states.
In addition, utilizing a virtual medical or dental receptionist to answer your phone lines ensures that potential patients who call your office will not switch to another provider because they were unable to reach you. Doctors that utilize our scribe/translation service will be able to visit more patients per day due to the time saved by not having to update their EHR/EMR.
What about HIPAA compliance and PHI security?
Our Medical Virtual Receptionists are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Medical Virtual Receptionists sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.
Our Medical Virtual Receptionists are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.
Please see here for more information about the Data Privacy Act of 2012.
Do the VAs really have exceptionally low rates? How do I pay for my Medical and Dental Virtual Assistant?
Yes, the hourly pricing for our Medical Virtual Receptionist services are really affordable and include everything. You are not required to pay any setup fees or other hidden expenditures to MedVA. Your Medical Virtual Receptionist is paid the same rate regardless of the duties performed. Clients will be billed twice each month for services delivered within the previous two weeks. A client’s credit card number is kept on file for billing purposes.
Let MedVA’s medical VAs handle all your office tasks
Schedule your discovery call now