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Dental Virtual Assistant | Dental Medical Virtual Assistant

Our Virtual Dental Assistants

A Dental Virtual Assistant can solve your staffing problems for 1/3 of the cost!

Our Dental Virtual Assistants are all highly vetted healthcare professionals based in the Philippines, where English is the official language and the first language taught in school.

Our team provides them with a proprietary training course designed by our well qualified Co-Founder and Chief Executive Officer, who is an expert in dental practice management. The system we have created allows us to provide your office with versatile talent that you can seamlessly train in your specific workflow.

Tasks our Dental Virtual Assistant successfully handle for our clients include:

  • Virtual Dental Receptionist
  • Appointment Management and Scheduling
  • Verbally Confirming Unconfirmed Patients
  • Workers Compensation Billing Collections and Reports
  • Obtaining Correct Benefit Information for Patients
  • Inputting the Correct Benefit Information into Your Software
  • Tracing Outstanding Insurance Claims
  • Reactivation/Continuing Care
  • Hygiene Recall
  • Billing, Claims and Collections
  • And much, much more …if you can imagine it, your Dental Virtual Assistant can do it

Benefits of Virtual Dental Assistants

Saves You Money

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Saves You Time

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HIPAA Trained

Work Your Time Zone

Billing Made Easy

Calling Services

MedVA Support

Serve Many Practices

Other Virtual Dental Assistants We Offer

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Virtual Dental Receptionists

A remote dental receptionist is a virtual dental assistant that fulfills the responsibility of answering and making phone calls for your dental facility or office.

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Virtual Dental Administrative Assistant

Virtual dental administration assistants are a dynamic addition to a dental practice that can increase productivity and save money.

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Virtual Dental Scribe

A virtual dental scribe from MedVA is the solution providers need to streamline medical documentation, reduce admin costs and free up staff time.

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Medical Billing Virtual Assistants

More and more physicians’ offices are turning to medical billing virtual assistants to help them run their practices and save more money. 

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Virtual Medical Claims

From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.

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Other Virtual Medical Services

From virtual medical claims assistants to virtual medical scribes and virtual medical admin assistants, MedVA has you covered. View our other services.

Dental Virtual Assistants FAQs

What is a dental virtual assistant (VA)?

It is a virtual team member that completes responsibilities assigned by the in-office dental team. Dental virtual assistants do jobs from home using their own computers and the dental office’s practice management software.

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How do I know if I need a dental VA?

If you’re experiencing one or more of the following in your dental office, it’s time to examine your staffing situation and determine if you need to hire additional team members or outsource to a virtual assistant.

  • You have a growing collection of over 90-day-old insurance claims.
  • Your treatment acceptance rate is low because patients lack the insurance benefit information necessary to make an informed decision before leaving the office.
  • You have patients who are due for hygiene appointments and/or have outstanding treatment plans that are not scheduled.
  • Your telephone calls are not being addressed promptly.
  • You cannot afford to hire another part-time or full-time team member, despite the fact that tasks are not being done on time.

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What types of services should be outsourced to a dental virtual assistant?

Virtual dental assistants are most suited for administrative tasks. Benefits and eligibility and following up on outstanding insurance claims are examples of tasks that may be outsourced without a hitch, allowing office staff to concentrate on aiding patients.

The majority of consultants will advise that all patient communication should originate from within the practice. These discussions are opportunities to deepen the doctor-patient bond. While you may not want a VA to contact patients, evaluate what other responsibilities might be delegated so that your staff has the opportunity to conduct crucial patient calls.

Virtual dental assistant services

Is hiring a dental virtual assistant more cost effective than hiring another team member?

In most cases, outsourcing specific components of a firm is more cost-effective and efficient than retaining them in-house. Often, practices have more administrative responsibilities than their team can manage, but they lack a steady workload that would keep another team member engaged every day. A virtual dental assistant can be significantly more cost-effective, as the practice simply pays for the hours used.

In addition, virtual team members are more productive since they can work uninterrupted by phone calls, patients, or other team members. When you outsource, you only pay for real hours worked and not for downtime, vacation, sick days, or holidays.

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What about HIPAA compliance and PHI security?

Our Medical and Dental Virtual Assistants are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Virtual Medical and Dental Assistants sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.

Our Virtual Assistants are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.

Please see here for more information about the Data Privacy Act of 2012.

Affordable Virtual Dental Assistants

Our customers love our virtual dental assistant services, because it saves them money!

Our Dental Virtual Assistant Founder & Expert:

Dr. Steven Kupferman, MedVA’s Co-Founder and Chief Executive Officer, holds D.M.D. and M.D. degrees from the Harvard School of Dental Medicine and UCLA’s David Geffen School of Medicine, respectively, and he brings nearly two decades of experience in the healthcare industry. He is the founding surgeon of LACOMS, Los Angeles’s premier Oral and Maxillofacial Surgery practice, where he first pioneered the use of Virtual Assistants to optimize the management of his six doctor practice while simultaneously improving the quality of patient care. Dr. Kupferman and his wife, Danielle, reside in Los Angeles with their four children.

Low Hourly Rates. No Contracts.

Our Dental Virtual Assistants hourly rate starts exceptionally low with absolutely no hidden fees or setup costs. Our hassle-free, no-contract policy means you can cancel at any time. This eliminates risk to you and ensures our Dental Virtual Assistants earn your business every day. The Dental Virtual Assistants work your preferred practice hours.

Same Person, Everyday

You’ll work with the same highly vetted healthcare professional every day. Once you train your dental virtual assistant in their specific workflow and your software (the same way you’d train an in-house employee) they are part of your daily team.

HIPAA Certified & Security Training

Our medical Virtual Assistants are instructed in IT security best-practices and receive certifications in HIPAA compliance training. Our team checks that their computer hardware and anti-virus software meet our specifications at the time of onboarding.

Accountability

A sophisticated time-tracking software that allows our internal staff to carefully monitor web activity/mouse movement during work hours when the Dental Virtual Assistants are “logged in” has been installed on our Dental Virtual Assistants’ computers to ensure they are being productive. We can provide you with summary activity reports from the time tracking software should you desire.

Discover how our Dental Virtual Assistants can help your practice grow by delivering increased revenues and efficiency

Schedule a call today to find out how a Dental Virtual Assistant can alleviate your workload without busting your payroll budget.