Dental Virtual Assistant | Dental Medical Virtual Assistant

If you’re experiencing one or more of the following in your dental office, it’s time to examine your staffing situation and determine if you need to hire additional team members or outsource to a virtual assistant.

• You have a growing collection of over 90-day-old insurance claims.
• Your treatment acceptance rate is low because patients lack the insurance benefit information necessary to make an informed decision before leaving the office.
• You have patients who are due for hygiene appointments and/or have outstanding treatment plans that are not scheduled.
• Your telephone calls are not being addressed promptly.
• You cannot afford to hire another part-time or full-time team member, despite the fact that tasks are not being done on time.

Learn about our virtual assistants

Virtual dental assistants are most suited for administrative tasks. Benefits and eligibility and following up on outstanding insurance claims are examples of tasks that may be outsourced without a hitch, allowing office staff to concentrate on aiding patients.

The majority of consultants will advise that all patient communication should originate from within the practice. These discussions are opportunities to deepen the doctor-patient bond. While you may not want a VA to contact patients, evaluate what other responsibilities might be delegated so that your staff has the opportunity to conduct crucial patient calls.

Virtual dental assistant services

In most cases, outsourcing specific components of a firm is more cost-effective and efficient than retaining them in-house. Often, practices have more administrative responsibilities than their team can manage, but they lack a steady workload that would keep another team member engaged every day. A virtual dental assistant can be significantly more cost-effective, as the practice simply pays for the hours used.

In addition, virtual team members are more productive since they can work uninterrupted by phone calls, patients, or other team members. When you outsource, you only pay for real hours worked and not for downtime, vacation, sick days, or holidays.

Hire a virtual dental assistant today

Our Medical and Dental Virtual Assistants are all HIPAA-trained and HIPAA-certified. At the time of onboarding, our staff verifies that the computer hardware and anti-virus software comply with our requirements. Clients should have their Virtual Medical and Dental Assistants sign Business Associate Agreements. Our organization is not required to sign a BAA because we do not have access to Patient Health Information.

Our Virtual Assistants are located in the Philippines (with the exception of Spanish-speaking virtual assistants who are located in South America and are available upon request), where a large number of the country’s citizens are employed by U.S. companies, particularly U.S.-based healthcare companies. US companies and US-based healthcare companies are important to the Philippine economy and a major employer in the Philippines, so the Philippine government has enacted strict laws prohibiting Philippine citizens from disclosing confidential information in order to make US companies feel secure conducting business there. In 2012, the Philippine government established the Data Privacy Act, which is comparable to the HIPAA statute in the United States. The Data Privacy Act of 2012 gives coverage protection to U.S. firms that employ Philippine labor, while harshly punishing Philippine nationals who knowingly expose Patient Health Information of U.S. entities.

Please see here for more information about the Data Privacy Act of 2012.